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Frequently Asked Questions
QuestionHow do I pay a parking ticket?
There are 2 different options available for paying a parking ticket:
1. Online Bill Pay: You can pay for your parking ticket in the comfort of your home.
- To pay for a parking ticket online, visit our website at watertown-ma.gov and select online payments.
- Then select the “Pay Parking Tickets” option from the menu on the left-hand side.
- Select the “Parking” search method
- Enter Watertown, MA as the City
- Enter the plate number that received the ticket
- Enter the ticket number
- Click Search
You will then need to select the ticket, enter your payment method and proceed to a confirmation.
2. Visit City Hall and pay for the parking ticket in person in the Treasurer and Collectors Office
Address: 149 Main St. Watertown, MA 02472
Hours: Monday, Wednesday, Thursday – 8:30 AM – 5:00 PM
Tuesday – 8:30 AM – 7:00 PM
Friday: 8:30 AM – 12:30 PM
View How to Pay Parking Ticket (PDF)
QuestionHow do I pay my personal property tax?
Property Tax is a tax paid on property owned by an individual or other legal entity.
1. Use the following link to pay your personal property tax: Online payment for personal property tax
2. Select the year
3. Enter your bill number or owner first and last name or street location or account number and click "Search Bill"
4. The bill should populate below, select the amount you would like to pay and click "Add To Cart"
5. You will then see the confirmation page. Confirm the address and totals are correct and then select "Checkout"
6.Select your payment method (Electronic Check or Credit/Debit Card) enter your details and select review and Pay
7. Confirm your payment and then view your receipt
QuestionHow do I apply for a field, park or picnic table permit?
1. To apply for a park, field or picnic table permit, first visit our Recreation Department website:
Watertown Parks and Rec, MA | Official Website (watertown-ma.gov)
2. From this page select the "Permits" option
3. Scroll down to the bottom of the page and select either "Field Permit Application" or "Picnic Permit Application"
4. Enter the requested information:
- Contact Infromation
- Event Details
- Acknowledgment of Policies
5. Email your completed application to: recreation@watertown-ma.gov
QuestionHow do I apply for an Excise Tax Abatement?
An abatement is a reduction in your excise tax.
1. Use the following link to navigate to the: Excise Tax Abatement Form
2. Enter the requested information:
- Contact information
- Message for Assessors' Staff (if necessary)
- License Plate #
- Answer the questions on what you have done with your plate and vehicle
3. You will then need to upload the following two documents based on your reason for abatement:
Vehicle Sold:
Bill of Sale and Plate Cancellation receipt
Registration (showing plate transferred to new car)
Vehicle Traded In:
Trade In agreement and Plate Cancellation receipt
Registration (showing plate transferred to new car)
Vehicle Gifted:
Gift Receipt and Plate Cancellation receipt
Registration (showing plate transferred to new car)
Vehicle Total Loss:
Insurance Settlement Letter stating "Total Loss" and "Date of Loss"
Plate Cancellation receipt or New Registration (plate transferred to new car)
Vehicle Junked:
Junkyard or Donation Receipt and Plate Cancellation receipt
Registration (showing plate transferred to new car)
Vehicle Returned:
Letter from dealer certifying return and Plate Cancellation receipt
Registration (showing plate transferred to new car)
Moved out of State:
New states registration
MA Plate Cancellation Receipt
Moved out of Watertown:
Proof of residency
Proof the RMV was notified of address change before January 1
4. Electronically Sign the application by checking the "yes" box
5. Click Submit
Important Reminders:
Abatement applications must be received by the Assessors' Office within 3 years after the excise was due, or 1 year after the excise was paid, whichever is later. To preserve your right to appeal, you must file on time.
Filing an application does not delay the collection of your excise bill. To avoid interest, charges and collection action, including non-renewal of your registration, you must pay the bill in full within 30 days of the issue date. You will receive a refund if an abatement is granted.
NOTE: You are not entitled to an abatement if you (1) cancel your registration and retain ownership of the vehicle or (2) move to another Massachusetts city or town during the calendar year. No excise may be reduced to less than $5.00, and no abatement or refund of less than $5.00 may be made.
View How to Apply for an Excise Tax Abatement
QuestionHow do I apply for a Temporary Food Permit?
If you are hosting a temporary food service event in Watertown, you will need to complete a Temporary Food Permit. See steps below on how to complete this permit.
Step 1. Visit: Temporary Food Permit and select " Apply Online"
Step 2: This will bring you to the application where you will enter the following information:
- Contact Infromation
- Application Type
- One Day or Multi Day Selection
- Event Details
- Food Details
- Agreeing to the Temporary Food Conditions
Step 3: You will then need to pay the temporary food event fee based off of the type of event:
- One Day Event - $25
- Multi Day Event - $50
- Coffee and Pastries Only - $10
Step 4: The Health Department will then review the application and send correspondence if anything is needed for approval. Once approved the permit will be automatically issued to you via email
QuestionHow do I apply for a Pet License?
There are 3 different ways you can apply for a pet license:
Required Paperwork:
A current rabies vaccination certificate is required if the rabies vaccination on file has expired. Please check your certificate for correct address and pet information.
Proof of spay/neuter, such as a signed statement from a veterinarian or an invoice for services is required if the pet has been altered since the last licensing period and you are applying for the lower spayed/neutered license fee.
Proof of age, such as a copy of a government-issued identification card, is required to receive the discounted fees for senior citizens ages 60 and over.
Apply Online:
1. You may apply for your pet license online by visiting: petdata.com/wtn.
2. Click the go button under “License Now” next to “Online”
3. Select “Click here to begin”
*There is a convenience fee of $2.00 for paying with a card online
4. Log into to your existing account or if you need to create an account select “Don’t have a reference number?”
This will allow you to create your account and move on to the next steps
5. Once you are logged in you can enter your pet information
6. Upload the required documents
7. Make Payment for the license and the license will be mailed to your address.
Apply by Mail:
1. Enclose copies of all required paperwork listed above. The License Application required may be downloaded and include, but is not required
2. Determine the correct license fee for each of your pets
Fee Schedule
Owners, under 60 years of age with Neuter/Spayed animals: $10
Owners, under 60 years of age with unaltered animals: $35
Owners, 60 years of age and older with Neuter/Spayed animals: $5
Owners, 60 years of age and older with unaltered animals: $30
3. Make your check or money order payable to “City of Watertown.” Please do not send cash.
4. Mail your paperwork and payment to:
Watertown Animal Licensing
c/o PetData
PO Box 141929
Irving, TX 75014-1929
Visit City Hall:
Address: 149 Main St. Watertown, MA 02472 – Located on the 1st Floor
Hours: Monday, Wednesday, Thursday – 8:30 AM – 5:00 PM
Tuesday – 8:30 AM – 7:00 PM
Friday – 8:30 AM – 12:30 PM
The Clerks Office requires a current rabies vaccine. For a new pet, please show the pet is neutered or spayed. If you choose not to alter your pet, there is an additional fee of $25.
QuestionHow do I apply for a Funeral Director Permit?
If you would like to apply for a Funeral Director’s Permit, you will need to complete the online application. See the steps below on how to complete this permit.
Step 1: Visit https://www.watertown-ma.gov/946/Funeral-Director,
Step 2: Next, select Apply Online
Step 3: Enter the contact information, select Next.
Step 4: Search the location for the Funeral Director Permit, then choose that location.
Step 5: Enter the Property Owner’s Information. Then select Next.
Step 6: Enter the Funeral Director’s name, the name of the Funeral Home, the business phone number and a cell phone number, the email address and then the webpage. One completed select Next.
Step 7: Enter the electronic signature of the applicant. Select Next.
Step 8: Upload the required attachments, then select Next.
Step 9: Confirm the Information that was entered. Select Confirm and Submit.
You will need to pay the Funeral Director’s Permit fee of $50.
The Health Department will review the application and send correspondence if anything is needed for approval. Once approved the permit will be automatically issued to you via email.
QuestionHow do I apply for a permit to operate a Hotel/Motel?
If you would like to apply for a Permit to Operate a Hotel/Motel, you will need to fill out the application online. See the steps below to complete the permit this permit application.
Step 1: Visit https://www.watertown-ma.gov/186/Hotel-Motel from the Board of Health Applications, Regulations and Fees page, then select Permit to Operate a Hotel/Motel
Step 2: Select Apply Online
Step 3: Enter the contact information and select next.
Step 4: Enter the location for the Permit to Operate a Hotel/Motel, then select next.
Step 5: Enter the Property Owner’s information. Select next.
Step 6: Enter the Establishment’s information, then select next.
Step 7: Enter the Corporation’s information, select next.
Step 8: Enter the Business Owner’s information. Select next once completed.
Step 9: Select add Corporation or Partnership. Provide all Officer’s and Partner’s information. Once the information is entered, select next.
Step 10: Enter the requested information then select save.
Step 11: Once the requested information is entered, select next.
Step 12: Add the Emergency Response person, then select next.
Step 13: Enter the Hotel/Motel information and select next.
Step 14: Enter the Applicant’s signature and proof of identification, then select next.
Step 15: Upload the required documents. Select next once completed.
Step 16: Confirm the information that was entered is correct, then select confirm and submit.
You will need to pay the fee of $150 (plus $2.00 for each additional room)
The Health Department will review the application and send correspondence if anything is needed for approval. Once approved the permit will be automatically issue to you via email.
See how to apply for a Hotel/Motel Permit here: Apply for Hotel Motel Permit
QuestionHow do I apply for a Temporary Keeping of Animals Permit?
If you would like to apply for a temporary Keeping of Animals Permit, you will need to complete the online application. Follow the steps below to complete the application.
Step1: From the Board of Health Applications, Regulations and Fees Page, select Temporary Keeping of Animals Application. Select Apply Online to continue.
Step 2: Enter the current contact information for the Applicant. Select Next to go to the next step.
Step 3: Enter the location of the Temporary Facility, select Choose Location to continue.
Step 4: Enter the information for the Property Owner of the Temporary Facility. To continue, select Next.
Step 5: Enter the required information. Select Next
- Species of animal being kept
- Breed of animals being kept
- Number of animals being kept
Step 6: Select Add Principal Veterinarian, enter the information that is required then select Next.
Step 7: Answer the questions involving details of the Temporary Facility, select Next to continue.
- Method of cleaning the enclosure
- Method of keep enclosure safe and escape proof
- How food will be secured
- Method of sanitizing or disposing of feed bowls and water bowls, including the type of cleaning solution
Step 8: Add the signature of the Applicant, select sign to continue. Once a signature is entered, select Next.
Step 9: Upload all required documents, then select Next.
- Copy of all animal immunizations
- Site plane of temporary facility
- Pest management plan
- List of animals that will be present at event and their current required or recommended vaccines for their species
- Worker’s comp affidavit
- Liability insurance
Step 10: Confirm the information that was entered is correct, select Confirm and Submit to complete the application.
The fee of $25 (per day) for a Temporary One Day Permit will need to be paid before the permit can be issued.
The Health Department will review the application and send correspondence if anything is needed for approval. Once approved the permit will be automatically issue to you via email
View how to apply for a Temporary Keeping of Animals Permit here: Temporary Keeping of Animals Permit
QuestionHow do you apply for a Mobile Food Vehicle Permit?
If you would like to apply for a Mobile Food Vehicle Permit, you will need to fill out the online application. See the steps below on how to complete the application.
Step 1: From the Board of Health Applications, Regulations and Fees page, select Mobile Food Vehicle Permit.
Step 2: Select Apply Online.
Step 3: Enter the current information for the Applicant. Select Next to continue.
Step 4: Enter the Business Owner’s information, to continue select Next.
Step 5: Enter the Commissary Information. Once completed select Next.
Step 6: Provide the information for the Mobile Food Vehicle. Select Next when done.
- Name of food vehicle
- Registration/plate number
- Year of vehicle
- Route and/or locations of food vehicle
- Food vehicle type
- Mobile food operations
Step 7: Select Add Vehicle Operators.
Step 8: Enter the Vehicle Operators information.
Step 9: Select Next once all Vehicle Operators have been entered.
Step 10: Enter the Days and Hours of Operation, then select Next to continue.
Step 11: Select Add a Food Source. Enter the Food Source information. Select Save to complete.
Step 12: Once all Food Sources have been added, select Next.
Step 13: Provide the information about Plumbing, Hand Wash, Warewash and Water Facilities. To continue select Next.
Step 14: Answer the questions regarding Physical Facilities, then select Next.
Step 15: Provide the information about Kitchen Facilities and Equipment. When finished select Next.
Step 16: Enter the Food Handling Description, then select Next.
Step 17: Enter the Critical Risk Factors information. To continue, select Next
Step 18: Add the Applicant’s signature and Proof of Identification, then select Next.
Step 19: Upload all required documents. Once completed, select Next.
Step 20: Confirm the information that was entered is correct, then select Confirm and Submit.
You will have to pay the Mobile Kitchen Fee of $200.
The Health Department will review the application and send correspondence if anything is needed for approval. Once approved the permit will be automatically issued to you via email.
View how to apply for a Mobile Food Vehicle Permit here: Mobile Food Vehicle Permit
QuestionHow do I apply for a Board, Commission or Committee?
The Watertown City Council has formed a variety of boards, commissions, and committees to assist the City in the information gathering and deliberative process. Boards and Commissions are vital to the operation of the City and ensure public involvement in the governmental process. Several boards are also delegated with decision-making authority. The public is strongly encouraged to attend and participate in these meetings, or serve as a board member or commissioner. It is the duty of each board's membership to provide feedback and direction to City Departments or the City Council on a variety of issues.
1. To apply to be a member of a Board or Commission use the following link to complete an online application: BCC Online Application
2. Once you are in the application select the Boards, Commissions and Committees that you are interested in and click "Next"
3. Enter your contact information and click "Next"
- First Name
- Last Name
- Address
- City
- Email Address
- Phone
4. Answer the following questions about your interests and click "Next"
- Why are you interested in being a member of the board/commission/committee(s)?
- What qualities, interests, and/or experience will you bring to this board/commission/committee(s)?
- On what other boards or community groups have you served either now or in the past (for the City of Watertown, other municipalities, or other volunteer/nonprofit positions)?
- How did you hear about this opportunity?
5. The next set of questions are optional. You will also have the opportunity to upload a resume if you wish to do so. Click "Next" once you have answered the questions you would like to.
- Race/Ethnicity
- Gender
- Age
- Upload Resume
6. Here you will need to acknowledge the terms, have the option to have a copy of your completed application emailed to you and confirm that you are not a robot. Once you have done so, click "Submit"
- terms to be confirmed: The filing of this form does not guarantee my appointment. An application is kept on file for two (2) years; after that I must file a new Community Activity Form. Being appointed to a City board, committee, or commission means that I am considered a Municipal Employee under MGL Chapter 268A and thereby subject to Conflict of Interest Law MGL Chapter 268A, Financial Disclosure Law MGL Chapter 268B, as well as Open Meeting Law MGL Chapter 39: Section 23B. I understand that I will take the conflict of interest test AFTER being appointed but BEFORE being sworn in by the City Clerk. I will contact the appointing authority with any questions about my service.
This application will be sent to the City Manager's office for review.
QuestionHow do I schedule a bulk item pickup?
What is considered a bulk item? White goods/appliances and household furniture items.
Household Furniture:
- Couch
- Rug
- Wooden Chairs
- Tables
- Bookcases
- Dressers
- Sleeper Sofas
- Futons
White Goods/Appliances:
- Stoves
- Refrigerators (remove the door, it's the law)
- Freezers
- Air conditioners
- Dehumidifiers
- Humidifiers
- Dishwashers
- Washer machines
- Driers
- Hot water heaters
- Microwaves
For any bulk item you would need to schedule a pickup with Republic. Price per pickup depends on size and type of item. The Republic Call Center can be reached at 781-289-0500 or 844-737-8254
Household Furniture will be picked up on Wednesdays
White Goods will be picked up on Thursdays
QuestionHow do I report a missed trash or recycling pickup?
If your trash or recycling was missed on your scheduled collection day, you can input a request to have it picked up. Depending on the reason for the missed pickup, Republic will then send a truck back to collect.
1. Visit our website watertown-ma.gov and select the "report it" button
2. Select "Trash Missed Pickup" or "Recycling Missed Pickup from the curbside collection category
3. Enter the location of the missed pickup and click "confirm location"
4. You will then have the option to add an image. Upload the image or select "No Photo"
5. Enter the details of your request in the description box and click "Confirm Details"
6. Enter the request as yourself. This will ensure that you can receive any updated from the City on the request and be notified of its completion. You do also have the option to submit as a guest, but this will mean you will not receive the updates.
7. If you do not already have a SeeClickFix account, you will then be prompted to enter your contact information and click "SAVE"
8. Select "Log Request"
QuestionHow can I order a replacement trash or recycling tote, or an additional recycling tote?
Watertown residents may order replacement trash and recycling totes if their current ones are damaged. Residents do also have the option to order an additional recycling tote.
Your new or replacement tote will be delivered to you on your net scheduled collection day. Your old tote will be removed during the drop off.
1. Use the following link to order a replacement trash or recycling tote or an additional recycling tote: Trash/Recycling Tote Online Payment Form
2. Enter the requested contact information
3. Select your purchase option (options listed below)
- replacement trash tote - $76
- new trash tote - $76
- replacement recycle tote - $76
- new recycle tote - $76
- additional recycling tote - $90
4. Click "Add to Cart"
5. Confirm your purchase is accurate in your cart and select "Checkout"
6. Select your payment method and add payment details
7. Click Review and Pay
8. Confirm payment
View how to order a replacement trash or recycling tote or an additional recycling tote
QuestionWhat can I bring to the Recycle Center?
The City of Watertown has a Recycle Center that can be used to drop off a variety of recyclables. See below the location, hours and types of items that can be brought to the Recycle Center.
Location: 76 Stanley Avenue, off Waltham St. (Accessible from Green River Way)
Hours of Operation: Tuesday, Friday and Saturday 9:00 AM – 4:00 PM
What can you bring to the Recycle Center?
- Yard Waste
- Comingled recyclables
- Plastic caps/lids
- Mercury and fluorescent bulbs
- Compost
- Cardboard
- Textiles
- Footwear
- Clothing
- Accessories
- Linen
- Metals:
- Metal bedframes
- Gas grills (propane tanks removed)
- Charcoal grills
- Treadmills
- Metal table and chairs
- Cookware
- Hardware
- Tools
- Hard Plastics:
- Children's toys
- Outdoor Furniture
- Plastic tables and chairs
- Broken trash/recycle totes
- Kiddie pools
- Plastic storage totes
QuestionHow do I find my trash/recycling pickup schedule?
To find your trash/recycling pickup schedule, use the steps below:
Step 1: Navigate to watertown-ma.gov
Step 2: Select the "Property & Maps" button
Step 3: Select the "Property Quick Search" field in the top right-hand corner
Step 4: Enter your address into this field
Step 5: Select your address from the results
Step 6: On the left-hand side, scroll down to the "Trash & Recycling Pickup" section. Here you will find the pickup week and day for your residence.
Step 7: You can then click on the Collection Calendar to find the dates of your recycling pick up. Recycling is picked up bi-weekly.
QuestionHow do I schedule a curbside pickup for a mattress or boxspring?
1. To schedule a curbside pickup with HandUp visit: www.handupmattress.com/curbside-pickup
Pricing: $50 per mattress and $50 per box spring.
For more information and additional recyclers visit: www.mass.gov/guides/mattress-recycling
2. Once navigated to the HandUp website, select "Book Now"
3. Select Watertown as your location from the drop down
4. Enter the amount of mattresses
5. Enter the amount of box springs
6. Complete the security check by checking off the "I'm not a robot" box
7. Select " Check Availability"
8. Choose an available pickup time and date from the "Available Pickup" drop down
9. Enter the pickup address
10. Select your zipcode
11. Enter your contact information
- Name
- Phone Number
12. Enter any pickup notes (optional)
13. Select "Proceed for Payment"
14. Enter your payment info
- Card number
- Expiration date
- CVV code
15. Select "Pay (Payment total)"
QuestionHow do I obtain copies of vital records?
Vital records document life events such as birth, death or marriage.
You may obtain vital records by either visiting the City Clerk's office during business hours or online.
To obtain a vital record online, use the following link: City Hall Systems - eBilling ePayment
1. Enter the number of copies you would like to obtain
2. Enter the requested contact information for the vital record
3. Enter the requestor's mailing and contact information
4. Select "Add to Cart" and proceed with the checkout process
QuestionHow do I request for a new tree to be planted?
Residents of Watertown can request a new tree to be planted by completing the "New Tree Request" form. All submissions will be placed on a list to be inspected by the Tree Warden.
Use the following link to request a new tree: Tree Request Form (mapsonline.net)
1. Enter the address where you would like the new tree to be planted
2. Enter the requested contact information
3. Select if you are requesting on behalf of your own address or another resident's address
4. Advise if there are overhead wires at the location
5. Confirm if there is a Tree Pit or Grass Strip at the location (there will be a visual at this question to advise you of the difference)
6. Confirm if this is a request for front yard planting
7. Enter the quantity if trees you are requesting
8. You then have the option to select the specific tree type you are requesting (this is optional)
9. Enter any notes you would like to include within the request and upload tree location photos if you have them
10. Click Submit
QuestionHow do I find permits for a property?
Constituents can search for all permit types at any property in the City.
1. To search for permits visit: Information and online Permitting for Building, Electric, Plumbing, Gas, or Sheet Metal Permits
2. You will be directed to the OpenGov Portal, which contains all permits from 2009 to present. To search for the specific address permit(s) - select "Search" in the top right-hand corner of the screen
3. Enter the address for which you want to view building permits into the search bar
4. Once you've entered the address, you'll see all the results for that property. Click on all relevant property results to view any permits associated.